How We Look After Your Email
We keep regular backups of our servers, so that we can recover from serious faults, such as a hardware failure.
These backups are there to protect the service as a whole. They are not a personal archive of your mailbox, and they are only kept for a limited time before newer copies replace them, so we can't promise to bring back a particular email.
If You Have Lost Emails
If emails have gone missing or been deleted by mistake, please raise a support ticket as soon as you can, and we'll see what we can do.
Keeping Your Own Copies
We recommend keeping your own copies of any emails that matter to your business. For example, you can save important emails, or export them from your email app, and keep them somewhere safe.
Need Help?
If you have any questions about your email, please contact our team.