Start by signing in to your Easy Sites account. If you have need help retrieving your log in details, please contact us or follow this tutorial if you have Forgotten your Password.
After successfully logging in, please select "edit site" to alter any website you hold with Easy Domains.
From the main navigation bar, select the book icon to go to the Help section.
From this screen, you can see your existing tickets and their current status. If you have never raised a ticket before, you sould see the following screen.
Click on "+ Create Ticket" to continue.
Creating Support Ticket
You can now fill out the contact form by entering a subject and message.
Submit Support Ticket
You can also raise a support ticket by clicking on the orange banner, which is available across several pages throughout Easy Sites. This will take you to the same section found in step 3.
What Happens Afterwards?
Support tickets are monitored by our team 24/7 and are usually answered within 60 minutes during regular working hours and within 1 to 3 hours outside of regular working hours.
Your tickets can be managed from within Easy Sites in the same section found in step 3. Our responses will also be sent to the email address tied to your Easy Sites account.
You can update a ticket through the ticket in Easy Sites or replying via your email address, which will update the ticket correspondence in Easy Sites.
If you have any problems following this guide or require any further information, you can contact us here.