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Last updated: 3 April 2026

Business Direct Online Ltd (trading as "EasySites")
Company No. 09215025, registered in England and Wales
7 St George's Park
Kirkham
Preston
Lancashire
PR4 2EF
United Kingdom
Phone: 01253 968004

Important: These Terms form a binding business-to-business agreement between Business Direct Online Ltd trading as EasySites ("EasySites", "we", "us", "our") and the business customer using our services ("you", "your"). By ordering, accessing, configuring, or using EasySites, you agree to these Terms together with our Privacy Notice, Cookie Policy, Acceptable Use Policy, and, where relevant, our Domain Services Schedule, Email Services and Acceptable Use Policy, Copyright, IP, and Takedown Procedure, and Sub-processor Register.

These Terms govern your use of the EasySites platform and any related services we provide or arrange, including hosted CMS tools, website publishing, media storage, domains, DNS, email, hosting, forms, popups, backups, support, and optional AI-assisted features.

If an order form, quote, invoice, or signed proposal conflicts with these Terms, that document will prevail only to the extent of the conflict. If a data-processing addendum, policy, or service schedule expressly states that it overrides these Terms for a specific subject, it will do so only for that subject.

EasySites is a UK-operated hosted platform run from Lancashire for businesses that need website editing, publishing, hosting-related administration, and associated domain or email services. EasySites is a tool and infrastructure service. We are not the legal publisher, editor, or reviewer of your website content, and we do not give legal, tax, regulatory, or SEO compliance advice.

Unless we agree otherwise in writing, EasySites is offered for use in the United Kingdom and under the laws of England and Wales.

EasySites is supplied for business use only. By using the service, you confirm that you are acting wholly or mainly for the purposes of your trade, business, craft, profession, charity, school, club, or other organisation, and that you have authority to bind that organisation.

If we reasonably believe an account is being used as a consumer account, for mixed personal use that is inconsistent with our business model, or by someone without authority to bind the contracting organisation, we may refuse the order, suspend the service, or terminate the agreement.

  • Orders and plans. Services, plan limits, billing cycles, and included features are defined by the relevant order, quote, plan, invoice, or agreed scope.
  • Recurring services. If a service is sold on a recurring basis, it will renew automatically for the same or nearest equivalent period unless the order or invoice says otherwise, or unless it is cancelled before the next renewal date.
  • VAT and taxes. Fees are exclusive of VAT and other applicable taxes unless expressly stated otherwise.
  • No set-off. Amounts due must be paid in full without set-off, deduction, counterclaim, or withholding, except where required by law.
  • Late payment. We may charge interest, reasonable recovery costs, and administration charges on overdue sums, including where applicable statutory interest and compensation available for commercial debts, and we may suspend work or service access while sums remain unpaid.
  • Chargebacks. If you reverse or charge back a legitimate payment, we may suspend the affected service, recover our costs, and require cleared funds before reactivation.
  • Price changes. We may change prices for future billing periods on reasonable notice. Updated prices apply from the next renewal or new order after that notice.
  • Accurate information. You must keep account, billing, and contact details accurate and current.
  • Individual logins only. Each natural person must use their own login. Shared credentials, generic team mailboxes used as shared login identities, shared API tokens, or deliberate session sharing are prohibited unless we expressly allow a specific workflow in writing.
  • Security controls. You must use strong passwords, enable two-factor authentication where available, protect your devices and mailboxes, and revoke access promptly when personnel or contractors leave.
  • Your responsibility. You are responsible for all acts and omissions under your account, including activity by staff, contractors, agencies, and other authorised users.
  • Compromise reporting. You must notify us promptly if you suspect unauthorised access, credential leakage, compromised devices, or misuse of the service.
  • Project instructions. You are responsible for providing complete, lawful, and accurate instructions, assets, wording, approvals, and decisions.
  • Your website and compliance. You are responsible for the legality, accuracy, and compliance of your websites, landing pages, forms, popups, cookies, tracking scripts, marketing, and all claims made on your sites or in your campaigns.
  • Third-party dependencies. You are responsible for third-party licences, fonts, stock assets, plugins, APIs, tags, embeds, mailboxes, registrar requirements, and hosting credentials that you choose to use or supply.
  • Independent backup copies. You remain responsible for maintaining your own independent copies of critical content and business records. EasySites is not your sole archive.
  • Operational dependencies. Some EasySites features depend on third-party providers, DNS propagation, external hosting, registries, mailbox providers, browsers, or device compatibility. We are not responsible for delays or failures caused by those dependencies.

7) Customer content, uploads, and hosted websites

You retain ownership of the text, images, videos, documents, logos, data, prompts, and other content you submit to EasySites ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, reproduce, transmit, cache, display, distribute, adapt, resize, crop, compress, optimise, convert, thumbnail, back up, restore, scan, and otherwise process Customer Content solely to provide, maintain, secure, support, troubleshoot, improve, and deliver the service.

This licence includes technical copies and transformed versions created through backups, content delivery, media optimisation, disaster recovery, spam or malware checking, abuse investigation, and temporary operational caching.

You are solely responsible for Customer Content and for any consequences of publishing, storing, forwarding, or sharing it through EasySites. You warrant that:

  • you have all rights, licences, permissions, consents, and lawful bases needed for the Customer Content and for our use of it under these Terms;
  • the Customer Content does not infringe intellectual property, privacy, confidentiality, publicity, or other rights;
  • the Customer Content is not unlawful, defamatory, misleading, abusive, malicious, or deceptive; and
  • you have checked uploads for embedded information such as EXIF metadata, location data, personal data, or confidential information before publishing them.

We do not accept responsibility for verifying the legality, ownership, accuracy, quality, fitness, or regulatory compliance of Customer Content. We may remove, disable, or restrict content where we are required to do so by law, where we receive a complaint or takedown request, where we reasonably believe the content creates legal or platform risk, or where continued hosting would be unsafe or commercially unreasonable.

The EasySites Acceptable Use Policy is incorporated into these Terms and applies to all use of the service. You must not use EasySites to host, transmit, or facilitate unlawful, harmful, or abusive material or activity.

Unless we expressly agree otherwise in writing, you must not use EasySites to process or store:

  • special category data, criminal offence data, or highly sensitive personal data;
  • payment card data or equivalent authentication data outside an approved payment provider flow;
  • regulated health, children's, biometric, or safeguarding-sensitive data; or
  • material subject to export controls, sanctions restrictions, or sector-specific rules that require safeguards beyond the service described by us.

We may investigate suspected abuse, use automated or manual checks to protect the platform, restrict scripts or integrations, and suspend or terminate affected services immediately where necessary. A breach of the Acceptable Use Policy is a breach of these Terms.

Domain-related services are further governed by our Domain Services Schedule. Email-related services are further governed by our Email Services and Acceptable Use Policy.

  • Registrant responsibility. Where you register, renew, transfer, or manage domain names through us, you remain responsible for registrant accuracy, authority, renewals, nameserver choices, DNS settings, forwarding, and compliance with registrar, registry, Nominet, ICANN, or other operator rules.
  • Registry and registrar primacy. Domain services are subject to the rules, policies, dispute procedures, and operational decisions of the relevant registry, registrar, or upstream provider. Their decisions may affect availability, suspension, validation, transfer timing, and published registration data.
  • Expiry and notices. You are responsible for making sure renewals are paid on time and that renewal, transfer, and abuse notices sent to your registered contacts can be received. We do not accept liability for loss caused by expired services, missed notices, incorrect contact details, spam filtering, or delay in acting on renewal reminders.
  • Availability and timing. We do not guarantee domain availability, successful registration, successful transfer, uninterrupted forwarding, DNS propagation timing, SSL issuance timing, or reinstatement after expiry or suspension.
  • Email and forwarding. You must not use email, forwarding, or DNS features for spam, phishing, impersonation, malware delivery, unauthorised relaying, or other abusive activity. We do not guarantee inbox placement, deliverability, blacklist status, filtering outcomes, or uninterrupted mailbox availability.
  • Third-party actions. We may suspend, lock, redirect, or disable domains, DNS records, forwarding, or mail services where required by a registry, registrar, anti-abuse provider, hosting provider, or law, or where we reasonably believe action is needed to protect the platform or others.

EasySites may offer AI-assisted features such as SEO scoring, content suggestions, support summaries, or legal-page templates. These features are provided as optional tools and suggestions only.

  • No reliance. AI outputs and generated templates are provided for convenience and information only. They are not legal advice and are not guaranteed to be accurate, original, lawful, non-infringing, complete, or suitable for your circumstances.
  • Your review duty. You must review, edit, and approve all AI-generated or template-generated text before using or publishing it.
  • Prompt risk. You must not input unlawful material, confidential third-party information you are not entitled to share, or sensitive personal data into AI features unless you are satisfied that you may lawfully do so.
  • Custom code and tracking. If you add analytics tags, ad pixels, custom JavaScript, embeds, or third-party scripts, you are responsible for their legality, security, performance impact, consent requirements, and onward data collection.

We may block, disable, or remove custom code or integrations that create security, legal, operational, or performance risk.

  • Our rights. We and our licensors own the EasySites platform, editor, framework, templates, layouts, workflows, software, documentation, branding, and all associated intellectual property, excluding Customer Content.
  • Limited service licence. During the paid term, and subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the service for your internal business purposes.
  • No extraction or resale. You must not copy, extract, reverse engineer, resell, white-label, commercially exploit, or create derivative works from our platform code, templates, framework, or internal tools except to the extent that applicable law prevents that restriction.
  • Case studies. We will only use your name, logo, testimonial, or case study material in our marketing where you have approved that use or otherwise clearly granted permission.
  • Support scope. Support is provided in line with your plan, order, or agreed scope. We may require sufficient information, screenshots, account context, and access to investigate an issue.
  • Maintenance. We may carry out maintenance, upgrades, security work, migrations, and platform changes that affect feature availability, appearance, or workflows.
  • Backups. We may operate backups, snapshots, and disaster-recovery copies for business continuity. Backups are provided on a best-efforts basis and are not guaranteed archives.
  • Deletion reality. Deleted content may remain for a limited period in caches, thumbnails, optimised copies, logs, and backups. Unless law or a dispute requires longer retention, our target maximum backup retention for deleted service content is 90 days.
  • Exports and migration. Export tools and migration assistance may be limited, may not reproduce all platform features, and may incur additional charges. We do not guarantee compatibility with third-party systems.
  • Offboarding window. Where the service ends and no legal hold, abuse investigation, or unpaid debt prevents it, we may make data export or retrieval available for a limited period after termination. After that window, we may delete the data in line with our retention practices.

We may act without prior notice where we reasonably believe urgent action is required to protect the service, a third party, or compliance position. This includes actual or suspected unlawful content, intellectual-property complaints, defamation concerns, phishing, malware, account compromise, security incidents, chargebacks, non-payment, or abuse.

We do not undertake any general obligation to monitor, pre-screen, or actively review all customer content, websites, scripts, or communications, but we may investigate and review material where necessary to operate the service, enforce these Terms, protect users, or comply with law.

Notices and complaints. Complaints about copyright, defamation, unlawful content, or rights infringement should be sent to legal@easysites.uk and should identify the complainant, the relevant URLs, the right or issue relied on, supporting evidence, and authority to act. Our Copyright, IP, and Takedown Procedure explains the reporting route and what EasySites may do on receipt.

We may remove or disable content, suspend a user, restrict domains or DNS, require corrective action, or terminate the service in whole or in part. Repeat or serious abuse may result in immediate termination. Where we consider it safe and appropriate, we may invite a response, counter-explanation, or corrective action, but we are not obliged to do so before acting. We may preserve logs, account data, and relevant material for investigation, enforcement, insurance, or legal purposes.

You may terminate a recurring paid service by giving notice before the next renewal date. Termination or cancellation does not relieve you from paying charges already incurred, minimum commitments already agreed, or reasonable costs of work already performed.

EasySites acts in different legal roles depending on the data and activity.

  • Controller. We act as controller for our own account management, authentication, billing, support operations, service communications, fraud prevention, product telemetry, and platform security.
  • Processor. We usually act as processor for personal data that you choose to host or collect through the service for your own website users, leads, or end users.
  • Independent controller in some flows. We may act as an independent controller for certain domain, registrant, billing, anti-fraud, abuse, or legal-compliance processing where we must meet our own obligations or the obligations of registries, registrars, or law.

Where we act as your processor for Customer Personal Data, the following Article 28 terms apply:

  • the subject matter, duration, nature, purpose, and categories of processing are the provision, hosting, support, security, delivery, and administration of the service during the term and any limited offboarding period;
  • we will process Customer Personal Data only on your documented instructions, including as configured through your use of the service, unless UK law requires otherwise;
  • we will ensure that persons authorised to process Customer Personal Data are subject to appropriate confidentiality obligations;
  • we will implement appropriate technical and organisational measures intended to meet Article 32 security standards;
  • you give us general written authorisation to appoint sub-processors listed in the Sub-processor Register; we will give reasonable notice of intended material changes and you may object on reasonable data-protection grounds;
  • we will provide reasonable assistance with data-subject requests, security incidents, DPIAs, and regulator-facing obligations to the extent required by law and proportionate to the service provided;
  • we will notify you without undue delay after becoming aware of a personal data breach affecting Customer Personal Data that we process on your behalf;
  • where Customer Personal Data is transferred internationally, we will use a lawful transfer mechanism available at the time;
  • at the end of the relevant processing, and subject to technical constraints, backups, legal obligations, and legitimate retention grounds, we will delete or return Customer Personal Data in line with your instructions and our retention processes; and
  • we will make available information reasonably necessary to demonstrate Article 28 compliance and will support proportionate audits or equivalent assurance mechanisms.

If we reasonably believe an instruction breaches applicable data-protection law, we may refuse it and explain why.

Each party must keep the other party's confidential information confidential and use it only for the agreement. This obligation does not apply to information that is public through no breach, was already lawfully known, is lawfully received from a third party without restriction, or must be disclosed by law, court order, insurer, professional adviser, or regulator.

Except as expressly stated in these Terms, EasySites is provided "as is" and "as available". We do not warrant uninterrupted availability, error-free operation, guaranteed restoration, guaranteed deliverability, guaranteed rankings, or that any content, AI output, script, legal-page template, integration, or third-party service will be lawful, accurate, or fit for your purpose.

To the fullest extent permitted by law, all implied conditions, warranties, representations, and terms are excluded, including implied warranties of merchantability, fitness for purpose, satisfactory quality, and non-infringement.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

Subject to that sentence:

  • we are not liable for any indirect, consequential, incidental, special, exemplary, or punitive loss;
  • we are not liable for loss of profit, revenue, anticipated savings, business opportunity, contracts, goodwill, reputation, or data, or for interruption to business;
  • we are not liable for loss arising from Customer Content, customer instructions, customer scripts, registries or registrars, domain expiry, DNS propagation, deliverability issues, abuse filtering, cyberattacks, force majeure events, or failures of third-party services or infrastructure; and
  • our total aggregate liability arising out of or in connection with the agreement, whether in contract, tort, negligence, statutory duty, misrepresentation, restitution, or otherwise, is limited to the total fees paid by you to us for the affected service in the 12 months immediately preceding the event giving rise to the claim.

If the affected service was free, trial, or unpaid, our total aggregate liability for that service is limited to GBP 100.

You will indemnify, defend, and hold harmless EasySites and our directors, employees, contractors, and agents from and against all claims, actions, losses, liabilities, damages, judgments, settlements, fines, penalties, and reasonable professional costs arising from or relating to:

  • Customer Content or material you publish, store, send, or host through the service;
  • your websites, forms, popups, analytics, cookies, scripts, domains, forwarding, email activity, or marketing;
  • your breach of these Terms or breach of law;
  • your infringement of intellectual-property, privacy, confidentiality, or other third-party rights; or
  • your failure to obtain the required rights, notices, permissions, consents, or lawful bases for data or content processed through EasySites.
  • Changes. We may update these Terms by posting a revised version and updating the "Last updated" date. Material changes will apply prospectively and, where reasonably practicable, we will give notice through the service, by email, or on our website.
  • Assignment. We may assign, novate, subcontract, or transfer our rights or obligations. You may not assign or transfer the agreement without our prior written consent.
  • Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control, including network outages, cloud-provider failures, registry actions, denial-of-service attacks, labour disputes, power failures, civil emergencies, or government action.
  • Severability. If any provision is unenforceable, the remainder of the agreement remains in effect.
  • No waiver. A delay or failure to exercise a right does not waive that right.
  • Third-party rights. No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.
  • Entire agreement. These Terms, together with the incorporated documents and any relevant order or quote, form the entire agreement between the parties about the service.
  • Governing law. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.