EasySites Copyright, IP, and Takedown Procedure

Last updated: 3 April 2026

This page explains how complaints about copyright infringement, intellectual-property misuse, unlawful content, rights infringement, and similar takedown issues should be reported to EasySites. It should be read together with the EasySites Terms and Conditions and Acceptable Use Policy.

1) What this procedure is for

This procedure is intended to route rights-based or unlawful-content complaints to the correct place quickly and consistently. It does not mean EasySites accepts liability for customer content, and it does not create any general obligation on EasySites to monitor all customer material in advance.

2) Where to send complaints

Please send takedown requests and related complaints to legal@easysites.uk. If the complaint specifically relates to copyright or IP infringement, you may also copy copyright@easysites.uk.

3) What a complaint should include

To help us assess a complaint, please include as much of the following as is reasonably available:

• the complainant's name, organisation, and contact details;
• the URLs, domains, or other locations of the material complained about;
• a clear description of the right, law, or interest said to be infringed;
• evidence supporting the complaint, including proof of ownership or authority where relevant;
• an explanation of why the material is said to be unlawful, infringing, defamatory, misleading, or otherwise actionable; and
• a statement confirming that the information supplied is accurate to the best of the complainant's knowledge.

4) What EasySites may do on receipt

Depending on the seriousness, clarity, and urgency of the complaint, EasySites may:

• request more information;
• review the relevant material and related account context;
• restrict, disable, or remove the relevant content;
• suspend pages, scripts, domains, forwarding, or other services connected to the complaint;
• preserve logs, copies, and account information for investigation or legal defence; or
• refer the matter to advisers, insurers, regulators, law-enforcement bodies, or upstream providers where reasonably necessary.

5) Urgent action

EasySites may act without waiting for a customer response where we reasonably believe urgent action is needed to protect the service, a third party, our legal position, or compliance with law. This includes clear or suspected cases of unlawful content, serious IP complaints, defamation concerns, phishing, malware, fraud, account compromise, or repeated abuse.

6) Customer response or counter-explanation

Where we consider it safe and appropriate, we may invite the relevant customer or user to provide a response, clarification, evidence of rights, or corrective action. We are not obliged to wait for that response before acting.

7) Repeat complaints and repeat abusers

Where an account is repeatedly connected to substantiated infringement, abuse, or serious legal-risk complaints, we may impose stronger restrictions, suspend or terminate services, or refuse to continue hosting the affected material or account.

8) No general monitoring obligation

EasySites does not undertake any general obligation to monitor, pre-screen, or proactively review all customer content, websites, scripts, uploads, or communications. We may review material where necessary to operate the service, investigate a complaint, protect users, or comply with law.

9) Relationship with the Terms

This procedure supports the EasySites Terms and Conditions and Acceptable Use Policy. It does not limit any broader enforcement, suspension, or preservation rights available to EasySites under those documents or under applicable law.