EasySites Acceptable Use Policy

Last updated: 3 April 2026

This Acceptable Use Policy ("AUP") forms part of the EasySites Terms and Conditions. It applies to all use of the EasySites platform, hosting, domains, DNS, forms, popups, email, forwarding, uploads, generated content, and related services.

1) Purpose of this AUP

This AUP exists to protect EasySites, our customers, customer website visitors, and third parties from unlawful, abusive, unsafe, or commercially unreasonable use of the service.

2) General rule

You must use EasySites lawfully, responsibly, and in a way that does not create material legal, security, operational, reputational, or abuse risk for EasySites or anyone else.

3) Prohibited content

You must not publish, host, store, transmit, route, promote, or otherwise make available content that:

• is unlawful, fraudulent, deceptive, or misleading;
• infringes intellectual-property, database, privacy, confidentiality, publicity, or other third-party rights;
• is defamatory, threatening, abusive, harassing, hateful, exploitative, or intended to intimidate or humiliate;
• contains child sexual abuse material, terrorism content, unlawful intimate-image abuse, or other priority illegal harms;
• contains malware, malicious code, credential-harvesting content, phishing pages, scam material, or impersonation content;
• facilitates unlawful surveillance, account takeover, denial-of-service activity, or unauthorised access; or
• creates a serious risk of legal complaint, payment abuse, brand abuse, or third-party enforcement against EasySites or our upstream providers.

4) Prohibited conduct

You must not use EasySites to:

• send spam, operate bulk unsolicited messaging, or run misleading lead-capture campaigns;
• distribute malware, malicious redirects, or scripts intended to steal data or interfere with devices, browsers, or services;
• impersonate a person, business, regulator, or brand without authority;
• collect or process data in a way that is unlawful or materially inconsistent with the notices, permissions, or consents you have given;
• bypass plan limits, resource controls, account permissions, or technical safeguards;
• probe, scan, attack, overload, or disrupt EasySites or connected networks;
• use shared credentials, shared inbox identities, or unsafe delegated access patterns unless we expressly permit them; or
• use EasySites in a way that exposes us to sanctions, export-control, safeguarding, child-safety, or sector-regulatory risk that we have not agreed to support.

5) Customer websites, scripts, and integrations

If you add custom HTML, CSS, JavaScript, pixels, embeds, widgets, analytics tags, ad tags, or third-party integrations, you are responsible for their legality, security, performance impact, and consent requirements.

You must not add code or integrations that:

• capture credentials, payment data, or personal data unlawfully;
• load unauthorised malware or remote control scripts;
• materially slow, destabilise, or interfere with EasySites or other services;
• circumvent EasySites security controls or abuse monitoring; or
• cause EasySites-owned pages or hosted websites to fire unlawful tracking without the required customer-side controls and notices.

6) Forms, popups, reviews, and generated content

You must not use forms, popups, reviews, testimonials, AI-assisted tools, or generated legal-page templates to mislead, deceive, impersonate, fabricate endorsements, or create unlawful collection or marketing flows.

You remain responsible for making sure:

• reviews and testimonials are genuine and lawfully used;
• forms and popups do not collect prohibited or high-risk data unless we have expressly agreed in writing to support that use case;
• generated legal pages or AI outputs are reviewed and adapted before use; and
• your published statements about products, services, qualifications, guarantees, or locality are accurate and supportable.

7) Email, forwarding, and messaging abuse

You must not use EasySites email, forwarding, or related messaging features for spam, phishing, impersonation, malware delivery, relay abuse, list-purchase campaigns, or other abusive or high-risk mail activity.

More detailed service conditions for email are set out in our Email Services and Acceptable Use Policy.

8) Domains, DNS, and forwarding abuse

You must not use domains, DNS, forwarding, or redirects supplied through EasySites to facilitate phishing, malware, impersonation, scam campaigns, abusive cloaking, or destination masking for unlawful activity.

More detailed service conditions for domain-related services are set out in our Domain Services Schedule.

9) Prohibited data categories

Unless we expressly agree otherwise in writing, you must not use EasySites to process or store:

• special category data or criminal offence data;
• payment card data outside an approved third-party payment flow;
• regulated health, biometric, children's, or safeguarding-sensitive data;
• export-controlled or sanctioned material requiring safeguards beyond the service we describe; or
• high-risk confidential or regulated data that the platform is not marketed or configured to support.

10) Investigations and enforcement

We may investigate suspected breaches of this AUP, use automated and manual checks to protect the platform, and work with registrars, registries, hosting providers, anti-abuse providers, payment providers, professional advisers, regulators, or law-enforcement bodies where reasonably necessary.

We may, without prior notice where necessary:

• block or disable code, integrations, uploads, pages, domains, DNS settings, or email services;
• remove or restrict access to content;
• suspend accounts, limit features, or require corrective action;
• preserve logs and relevant material for investigation or legal defence; and
• terminate repeat-abuser or serious-risk accounts.

11) Complaints and reporting

Reports about unlawful content, copyright or IP complaints, defamation, abuse, or other serious risk should be sent to legal@easysites.uk.

Copyright, IP, and related takedown requests should follow the process set out in our Copyright, IP, and Takedown Procedure.

12) Relationship with the Terms

A breach of this AUP is a breach of the EasySites Terms and Conditions. Where this AUP deals with a more specific acceptable-use or enforcement issue, it supplements and supports the relevant clause in the Terms.